Terms & Conditions

By placing an order, you are offering to purchase a product by following our on-site process in our website and subject to the following terms & conditions.




GENERAL POLICY


1. Products are selling in ready stock and pre order. Normally you able to receive your parcel within3 working days for ready stock and 2 to 5 weeks for pre order.


2. Most of products are not real photo (using magazine or others photo as reference) it may occur 5-15% differences between product and photo.


3. We support 7 days return and exchange, please read RETURN POLICY for further information.




PAYMENT POLICY


1. To pay, you may transfer the amount to us by Online Fund Transfer, Cash Deposit, using ATM.


2. After Payment, buyer may inform us via PAYMENT CONFIRMATION as well as attached with your receipt.


3. If you have overpaid us, we will refund the balance to you inside your parcel or add your balance into account.




DELIVERY POLICY


1. We will start our parcel packing at 10.30am daily (except Saturday & Sunday). Your order able to send out on the same day if we received your payment before 3.00pm


2. We may delay your order delivery without prior notice due to technical or resource allocation problems. For urgent orders, please make note in your order form so we can do our best to carry out a special arrangement for you.


3. If your ordered item is out of stock, we will contact you before sending out the parcel, you may request either change other product or refund.


4. We reserves the rights to decide the cheapest and most effective courier company. Please make a remark in your order form if any delivery companies will not reach your location.


5. After sending out your parcel, we will inform you of the tracking number by your contact email.


6. If you are not receiving your parcel after 3 days, please contact the courier company directly.If you have given us an invalid address or contact number, causing the parcel to be returned to us, we will not pay for the shipping charges for re sending the parcel. Buyers will have to pay us the additional shipping to resend the parcel.




RETURN POLICY


1. We provide 100% return warranty on all products you’ve purchased regardless of the reason being dissatisfaction or a defected item.


2. Unless it is our mistake for sending the wrong item to you or received damage products, otherwise all costs on shipping will bear by customer.


3. To avoid the warranty being abused, all refund is not in cash form but in exchange other products.


4. The warranty is valid for 7 days after customer received parcel, customer must inform us within 3 days after received for any exchange and post back to us within 7 days.


5. Please ensure the item is not used and please retain the original packing and quality card. Any stains, scratches or damages caused by carelessness will not be accepted.


6. To request an exchange, please submit RETURNS request from your account. We will only approve your submission if your order still covered under Return Policy.


        What is an unsatisfactory item? 


            Item with manufacturing defect. 


             Wrong item that was not in order.


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